FAQ
Frequently Asked Questions (FAQ)
1. What kind of products do you offer?
We offer a curated range of high-quality lifestyle and home products designed with a focus on modern aesthetics, durability, and everyday functionality. Each item in our collection is handpicked to help you create a space that feels stylish, comfortable, and uniquely yours.
2. How can I place an order?
Simply browse our online store, add your favorite items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email with your order details and tracking information once it ships.
3. What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, and Shop Pay. All transactions are 100% secure and encrypted.
4. How long will my order take to arrive?
Orders are typically processed within 1–3 business days.
Delivery time depends on your location, but most orders arrive within 7–14 business days after shipping. You’ll receive a tracking number once your package is on the way.
5. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary based on your location. The final shipping rate will appear at checkout before payment.
6. Can I track my order?
Absolutely. Once your order has been shipped, you’ll receive a tracking link via email so you can monitor your package’s progress in real time.
7. What is your return or exchange policy?
We want you to love your purchase. If you’re not completely satisfied, you may request a return or exchange within 14 days of delivery.
Please ensure the item is unused, in original packaging, and eligible under our return policy.
For more details, visit our Return Policy page or contact our support team.
8. What should I do if my item arrives damaged or incorrect?
We’re very sorry to hear that! Please contact us within 48 hours of delivery with your order number and a photo of the item. Our team will review the issue and arrange a replacement or refund promptly.
9. How can I contact your support team?
You can reach us anytime at info@letili.com.
Our customer service team is available Monday to Friday, 9 AM – 6 PM (GMT) and will respond within 24 hours.
10. Do you offer discounts or promotions?
Yes, we occasionally offer exclusive discounts and seasonal promotions. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.