1. Your subscription plan

Where subscriptions are offered, the product, quantity, billing frequency, delivery frequency and recurring price are set out in the subscription offer and checkout. Billing and delivery schedules may differ if a prepaid or multi-delivery plan is expressly offered.

Please review the initial charge, renewal amount, applicable shipping and taxes, and any minimum commitment before subscribing. Any trial period, introductory discount or later price must be clearly stated in the offer; no trial or discount applies unless expressly offered.

We require your express agreement to the recurring purchase terms before recurring payments begin. Simply visiting the Site or making a one-time purchase is not consent to a subscription.

2. Automatic payments and renewals

By accepting a subscription, you authorise Letili, operated by MATHEWECOMMERCE LLC, and the relevant payment provider to charge your selected payment method on the agreed schedule for the subscribed products and any disclosed shipping or taxes.

Renewals continue according to that schedule unless the subscription is cancelled or otherwise ends. Your initial confirmation and any available subscription management tools provide information about your plan. Renewal reminders and other notices will be sent where required by applicable law.

Keep your payment and contact details up to date. Payment information is handled by the relevant payment provider under its own terms and privacy notice.

3. How to cancel

You can request cancellation by emailing info@letili.com with the email address used at checkout and your order number or subscription reference. Clearly state that you want to cancel your subscription. You do not need to provide a reason.

If online subscription management is available for your plan, you can also use the cancellation option shown there. If a link or account tool does not work, email us for help.

Cancel before the next renewal charge is processed to stop that renewal. For email requests, we use the time we receive your clear cancellation request when assessing whether it arrived before renewal. We will confirm the cancellation; a delay in our response does not change the time your request was received.

Cancellation stops future renewals. An order already charged before your cancellation request is handled separately under the Return & Refund Policy and your applicable legal rights.

4. Pause, skip and plan changes

Pause, skip, delivery-frequency changes and other management features are available only where supported by your subscription plan or confirmed by our support team. These features are not automatically included with every plan.

Check the confirmation of any change, including the next charge or delivery date. Skipping one order does not cancel later renewals. A pause is not a cancellation; check any stated resumption date or conditions before relying on it.

Request changes before the relevant renewal is processed. Changes cannot automatically reverse an order that has already been charged or dispatched.

5. Payment failures

If a recurring payment fails, the payment or subscription provider may retry it in accordance with the applicable plan and provider settings. A failed payment may delay an order or result in a pause or cancellation.

A failed payment, expired card or deleted customer account is not a reliable way to cancel. Use the cancellation method above if you want recurring orders to stop.

6. Prices, discounts and other changes

Your recurring charges follow the plan terms accepted at purchase. An introductory price or promotional discount applies only for the period and conditions expressly stated in the offer.

If we propose a material change to future subscription pricing or terms, we will give the notice required by applicable law and explain the change before it takes effect. Where required, we will obtain your consent. You can cancel before the changed renewal is processed, subject to any lawful commitment expressly agreed at purchase.

A future plan change does not alter the price of an order already confirmed unless you agree or the law permits it.

7. Shipping and delivery

Subscription orders follow the Shipping Policy and the delivery arrangement disclosed for your plan. The recurring order or billing interval is not a guarantee that a parcel will arrive on the billing date.

Processing, transit, separate parcels and international delivery requirements may affect arrival timing. Contact us if you need help with a renewal shipment.

8. Returns and refunds

Our separate 90-day money-back guarantee applies from delivery of the relevant order, including eligible opened or used cosmetics and oils, as described in the Return & Refund Policy. Contact info@letili.com to request help.

Cancelling a subscription does not automatically refund orders already charged. Returning a product or obtaining a refund does not itself cancel future subscription renewals. Tell us if you want both a refund and cancellation.

If you believe a charge was taken after a timely cancellation request, contact us with the request details so we can investigate and correct any error. Your statutory rights concerning cancellations, faulty products and refunds remain unaffected.

9. Managing your details

Where available, use your subscription management tools to update your shipping address, contact details or payment method. Otherwise, contact us for assistance; do not email full card numbers or security codes.

Submit address changes before renewal processing. We will explain the options if an order has already been prepared or dispatched.

10. Your rights and policy updates

This policy does not exclude or restrict any mandatory consumer rights. If applicable law requires an additional cancellation method, notice, consent or remedy, those requirements take priority over inconsistent terms.

We may update this policy for future purchases or to reflect changes in our services or legal requirements. Changes to existing subscriptions remain subject to applicable notice, consent and cancellation rights. The latest policy date appears at the top of this page.